Refund--Return-Policy

We have established transparent, customer-centric guidelines to ensure a fair and streamlined return process for all shoppers.
  1. Return Window
    Returns can be initiated within 30 calendar days of order delivery. Requests submitted after this period will not be accepted, and no refunds or order adjustments will be issued.
  2. Eligibility Criteria for Returns
    To be accepted for return, products must satisfy the following requirements:
    • Unused, unmodified, and free from any damage or traces of wear
    • Retained in their original condition, with all tags, labels, and accessories intact
    • Packaged in the original product container
      Items designated as final sale, non-returnable, or excluded due to hygiene regulations are ineligible for return. These exceptions will be clearly highlighted at the point of purchase.
  3. Exchange Policy
    Direct exchanges for alternative sizes, colors, or styles are not available. If you wish to receive a different item, please place a new order via our website and follow these guidelines to return the original product for a refund.For items verified to be defective, damaged upon arrival, or incorrectly shipped (e.g., wrong product or size), we reserve the right to offer a replacement or refund after completing the necessary inspection.
  4. Return Shipping Responsibilities
    • Our Responsibility (Defective/Damaged/Incorrect Items): We will cover all return shipping costs and provide prepaid return labels (where applicable) to streamline the process for you.
    • Customer’s Responsibility (Change of Mind): If you return an item due to a change of preference, incorrect selection, or no longer needing it, you will be responsible for all return shipping fees. Original delivery charges are non-refundable, unless the return is a result of our error.
  5. Steps to Initiate a Return
    Prior to shipping any items back, please contact our customer support team via email at [email protected] and provide the following information:
    • Your order number
    • A detailed explanation of the return reason
    • Clear photos (if the item is defective, damaged, or incorrect)
      Our team will review your request within 2–3 business days, confirm whether your return is eligible, and send you step-by-step return instructions. 
      Please do not ship items without prior approval—unauthorized returns will not be processed.
  6. Refund Processing
    Once your returned item is received and verified to meet our return criteria, we will send you an email confirmation of approval. Refunds will be credited back to your original payment method within 5–10 business days. Please note that your bank or credit card issuer may require additional time to process the refund and reflect it in your account—this timeline is outside of our control.
  7. Assistance with Late or Missing Refunds
    If you have not received your refund within the specified timeframe:
    1. First, check with your bank or card issuer to confirm if there are any processing delays or pending transactions.
    2. If the issue persists, contact our support team at [email protected] with your order number and refund confirmation details for further assistance.
  8. Duties & Taxes for Canadian Orders
    For orders shipped to Canada: All import duties, taxes, and customs fees levied by local authorities (e.g., Canada Border Services Agency) or delivery carriers are the sole responsibility of the customer. These charges are non-refundable, even if the item is returned.For approved returns:
    • We will refund the item’s purchase price, minus any applicable return shipping costs (unless the return is caused by our error).
    • Original delivery fees will only be refunded if required by Canadian law and if the return is a result of our mistake (e.g., defective or incorrect item).
    • Import duties, taxes, and customs fees paid upon delivery are not included in the refund, as these charges are not collected or retained by our store.
For further inquiries regarding returns and refunds, please reach out to our team at [email protected].