Shipping-Policy

1. Eligible Delivery Destinations

We currently provide delivery services exclusively to addresses within the United States and Canada. Regrettably, we are not able to ship to other countries or regions at this time.
For orders bound for Canada, please note that international import rules may apply. This includes potential duties and customs-related requirements that you may need to fulfill upon delivery.

2. Order Processing Timeline

Once your payment is confirmed, we will process your order within 1 to 3 business days. Please keep in mind the following key processing rules:
No orders will be processed, shipped, or delivered on weekends or public holidays. This covers U.S. holidays such as Thanksgiving and Canadian holidays like Canada Day—these days will not be counted toward the processing period.
For orders shipping to Canada: An extra 1 to 2 business days of processing time may be necessary. This additional step is used to verify your shipping information, prepare vital customs documents (including commercial invoices), and ensure full compliance with Canadian import regulations. It plays a critical role in ensuring smooth cross-border delivery without unnecessary delays.

3. Estimated Delivery Periods

  • United States: After your order is dispatched, delivery typically takes 5 to 10 business days.
  • Canada: Delivery times vary based on your specific location within Canada, ranging from 7 to 15 business days after the order is shipped. This timeline includes cross-border transportation and customs clearance processes, which can differ slightly depending on the province or territory.

4. Shipping Partners

United States: For domestic shipments, we primarily rely on USPS. As a trusted carrier with comprehensive coverage across the country, it ensures reliable delivery of your orders.
Canada: We collaborate with USPS International for shipments to Canada, guaranteeing dependable cross-border transit. The final delivery carrier may be adjusted based on factors like the destination address, package weight, and selected delivery speed to ensure the most efficient service.
Once your order is shipped, you will receive an email containing a unique tracking number. For shipments from the U.S. to Canada, tracking updates may only be available until the package reaches Canadian customs or is handed over to the local delivery service. To check the latest status afterward, you can use the Canadian local postal service’s website or the carrier’s international tracking platform.

5. Order Tracking Guidance

After your order is dispatched, we will send you a shipping confirmation email. This email includes your tracking number and a direct link that allows you to monitor your package’s status in real time.
  • U.S. Orders: Tracking information updates continuously, enabling you to follow your package’s journey from our warehouse all the way to your delivery address.
  • Canadian Orders: Please allow up to 48 hours for the initial tracking updates to appear. Once the package leaves the United States, tracking updates may become less frequent. For the most up-to-date delivery information, we recommend checking the website of Canada’s local postal service.

6. Handling Lost or Delayed Packages

If your package is significantly delayed, or if the tracking status shows “delivered” but you have not received it, please follow the corresponding steps below based on your shipping destination:

For U.S. Orders

  1. Check with family members, neighbors, or your building management (such as the front desk or mailroom) to see if the package was delivered to an alternative location.
  2. Contact USPS directly using your tracking number to inquire about detailed delivery information or to report the package as missing.
  3. If the package is still unaccounted for after the above steps, please get in touch with us within 7 days of the marked delivery date.

For Canadian Orders

  1. First, allow an additional 5 to 7 business days beyond the estimated delivery date. Customs clearance and international transit often lead to unforeseen delays, so this extra time helps account for such situations.
  2. Use your tracking number to check with local postal services or Canadian customs authorities. Packages may be held if duties, taxes, or additional documentation are required.
  3. Confirm with household members, neighbors, or local delivery hubs (such as nearby post offices) to see if the package was missed or left there.
  4. If the package is still missing after completing these steps, please contact us within 14 days of the marked delivery date. This extended window takes into account the longer international transit and customs processing times.

How to Seek Assistance

Please reach out to our support team at [email protected], providing your order number and tracking number. We will work closely with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and keep you updated on the progress of resolving the matter in a timely manner.